Legal

Privacy Policy

Last updated: November 12, 2026

Door Themes ("we", "us") operates Door Themes for Ring doorbells and cameras: the iPhone app, the web version and this website ("the Service"), distributed through the Ring Appstore. We are the controller of the personal information described here. This policy explains what we collect, why, how long we keep it, and how you can delete it. Door Themes is an independent product and is not affiliated with Ring LLC or Amazon.

What we collect

• Your Door Themes account: your email address. You sign in with a one-time code that we email to you; Door Themes does not ask you for a password. The code is kept only as a one-way hash and stops working after 10 minutes. While you are signed in we keep a session: a cookie in your browser, or a token in the iPhone app whose renewal key we store only as a one-way hash. A browser session lasts 30 days; the app's session is renewed while you use the app and ends 30 days after its last use.
• Ring connection: when you connect Ring, Ring gives us an account identifier and access tokens for the devices you chose to share. Tokens are encrypted at rest and are used only to call Ring on your behalf. We also keep when you connected and whether your Door Themes subscription is active.
• What we read from Ring when you use the Service: the name and email of your Ring profile, your Door Themes subscription and its dates, your devices (names, online status, capabilities, country and state) and the list of recent recordings with their times. These are fetched when you open the app or the web version, shown to you, and not stored by us beyond a short-lived cache of about a minute.
• Your settings: the theme and Chime choice for each camera, your default camera and your sound preferences.
• Events: Ring notifies us when your doorbell is pressed or motion is detected, when a device is added, removed, goes online or offline, and when your Door Themes subscription starts or ends. We keep the event type, the device identifier and the time for up to 30 days. These notifications contain no video, audio or images.
• Notifications (iPhone app): if you allow doorbell notifications, we store the notification token Apple issues for your iPhone and use it to send the alert through Apple. The alert contains the name of the doorbell and of your theme. The token is deleted when you turn notifications off in the app, when Apple reports it as no longer valid, or with your account.
• Technical logs: standard server logs (IP address, browser type, request path, errors, and internal identifiers of the account and device a request concerned) kept for up to 30 days for security and troubleshooting.
• Crash reports (iPhone app): when the app crashes or hits a serious error, it sends a report with the app and iOS version, the phone model, the technical stack trace and the app's last few internal steps. Reports carry a random install identifier, never your email, name, device names, IP address, location or video. They are processed by our crash reporting provider and kept for up to 90 days.
• Live view performance (iPhone app): for each live view the app reports whether the picture arrived, how long it took, the kind of camera (battery or wired) and the connection type. These summaries are stored without any link to you or your devices and deleted after 90 days.
• Usage statistics (website and web version): we count which pages and screens are opened, which buttons are used (for example the link to the App Store), which themes are tried or applied, the name of the site a visitor came from and the campaign tags of the link they followed, and the kind of device. A few actions the Service performs, such as applying a theme or starting live view, are counted the same way when they come from the iPhone app. These counts are kept without your account, email, IP address or any identifier of you, your devices or your browser. They use no cookies and store nothing in your browser. To count visitors, a one-way code is computed from the IP address and browser type with a random key that is discarded every day, so a visit cannot be traced to a person or linked to a visit on another day. Kept for 13 months and never shared.
• Support requests: what you write in Help & Feedback, the reply address you give (or your account email), and, if you leave it switched on, a diagnostic summary that the app shows you before sending (app and iOS version, phone model, notification permission, the number and kind of your cameras and the results of your last few live views). Requests are stored with your account and emailed to our support mailbox. Kept for 12 months, or until you delete your account.
• Clips: live view clips and themed Ring recordings are made on your device: on your iPhone, or in your browser in the web version. They are not uploaded to or stored on our servers. When you share a clip, it goes only to the app or person you choose.

You can turn crash reports and live view performance off at any time in the app under Profile → Share crash reports and diagnostics. Website and web version visits are not counted for a browser that sends the Global Privacy Control or Do Not Track signal.

Video and audio

• We do not store or record video, audio or snapshots from your cameras.
• Live video streams directly from Ring to your phone or browser. Our servers only pass the connection details between the two.
• In the iPhone app, a Ring recording is downloaded by your phone straight from Ring. In the web version, a recording you choose to turn into a clip passes through our server on its way from Ring to your browser, because browsers do not allow the theme to be drawn into it otherwise. It is passed along as it arrives and is neither stored nor logged.
• Decorative themes are drawn on your device only. They never change Ring recordings or the Ring app, and visitors at your door do not see them.
• We do not use face recognition or any other biometric processing.

Cookies and browser storage

The only cookie is the session cookie that keeps you signed in. The web version also keeps a few of your preferences in your browser's own storage (for example whether live view clips are offered). We do not use advertising or tracking SDKs, we do not track you across apps or websites, and we do not sell or share your personal information for advertising.

How and why we use your information

To operate the Service: sign you in, show your connected devices, start live view when you ask for it, apply the theme you selected, notify your iPhone when your doorbell is pressed, play sounds on your Ring Chime where that is available and you have enabled it, show your subscription, and respond to support requests. We also use logs, diagnostics and anonymous statistics to keep the Service secure and reliable and to understand how it is used.

Under the EU General Data Protection Regulation, which applies to us as a business established in Poland, the legal bases are: performing our agreement with you (Art. 6(1)(b)) for your account, the Ring connection, settings, events, notifications and support; and our legitimate interests (Art. 6(1)(f)) in security, reliability and understanding use, for logs, crash reports, performance summaries and usage statistics. We do not make decisions about you by automated means.

Who we share it with

Only the providers we need to run the Service, each for its own task:

• Ring / Amazon — provides the devices, the Appstore, billing and the API we call on your behalf. When you connect, we send Ring a partly hidden form of your email (for example u***r@example.com) so that Ring can show which Door Themes account is linked. Ring's own privacy notice applies to your Ring account.
• Hosting — the Service and its database run on servers in the United States operated by our hosting provider (Render).
• Email — sign-in codes and support requests are sent through our email delivery provider (Resend); mail to our support address is routed by Cloudflare to a mailbox hosted by Google.
• Apple — delivers doorbell notifications to your iPhone through the Apple Push Notification service.
• Crash reporting — crash reports from the iPhone app are processed by Sentry (Functional Software, Inc.) in its United States data region.
• Legal requirements — when required by law or to protect the rights and safety of users and the public.

These providers act on our instructions under their data-processing terms, which include the EU Standard Contractual Clauses where information leaves the European Economic Area.

Retention

Account data and settings are kept while your account exists. Ring tokens are deleted as soon as you disconnect Door Themes in Ring or delete your account. Sign-in codes are deleted within a day after they expire. Event records are deleted after 30 days. Server logs are deleted after 30 days. Crash reports and live view performance summaries are deleted after 90 days. Usage statistics are deleted after 13 months. Support requests are deleted after 12 months or with your account. Deletion records (a one-way hash of the email, the time and what was removed) are retained for up to 12 months to prove the deletion took place.

Deleting your data

• Yourself: open Delete account (also under Profile in the app), confirm by typing your account email, and everything we hold about you is removed immediately.
• In Ring: removing Door Themes from My Apps revokes our access and we delete the connection, tokens and event history for that Ring account automatically. Your Door Themes account itself stays until you delete it.
• By email: write to support@doorthemes.com and we will delete your data within 30 days.

Deleting your account does not cancel a subscription billed by Ring: cancel it in the Ring app under My Apps.

Security

All traffic uses HTTPS. Sign-in codes and the keys that renew app sessions are stored only as one-way hashes. Ring tokens are encrypted with AES-256-GCM before being written to the database. Access to production systems is limited to the operator. No method of storage or transmission is perfectly secure; if a breach affects your information we will tell you as the law requires.

Children

The Service is intended for adult homeowners and renters and is not directed to children. We do not knowingly collect personal information from children under 13.

Your privacy rights

You have the right to know what personal information we hold about you, to receive a copy, to correct it, to delete it, to ask us to restrict its use and to object to uses based on our legitimate interests. These rights apply under the GDPR, and under the laws of US states such as the California Consumer Privacy Act where they cover you. You can exercise them in the app or by emailing support@doorthemes.com; we answer within 30 days. We do not discriminate against you for exercising them and we do not sell personal information. If you believe we handle your information unlawfully, you can also complain to the data protection authority: in Poland, the President of the Personal Data Protection Office (UODO).

International operation

Door Themes is operated from Poland (European Union) and stores data in the United States. Your information is processed in the United States and, when we handle support, in Poland.

Changes

We will post any changes on this page and update the date above. We will tell you about material changes by email or in the app before they take effect.

Contact

Door Themes — support@doorthemes.com